Work Out World - WoW employee LIES and company doesn't care
Last year I went into a WoW with my 1 year old daughter with the intent of signing up. I was lured by the existence of a babysitting room.
I met with DJ, the "new member sign-up" guy. After sitting with him for 20 minutes and hearing his sales pitch, the whole time trying to keep my one year old contained and from climbing the walls, we got to the contract. I specifically asked DJ about the cancellation policy - as was incredibly obvious to him, I had a one-year old, and I wanted to make sure I could cancel my membership if things didn't work out with her in the babysitting room. He *assured* me that I could cancel at any time with 30 days notice. "No problem." Fine, I said, and signed.
Of course, my daughter hated the babysitting room. Every time I tried to go to the club, I'd get paged over the loudspeaker and go find my daughter wailing, and have to leave. After a few weeks of this, I decided this was not going to work out.
I called WoW Middletown to try to cancel, and they said go through the website. I went to the website, printed and filled out the form, mailed it certified mail as they required, and went on with my life.
I never heard a word from them. Then, I check my credit card statement, and lo and behold, I'm still being charged. I call WoW Middletown to find out what is going on, and I'm told I need to talk to Corporate. Fine, please give me a number. We don't give a number, go through the website.
So I do. I explain that DJ explicitly told me that I could cancel at any time, I never, ever would have knowingly agreed to anything different because of my situation with my kid.
They reply and say, sorry, the contract you signed states that you need to be a member for 12 months before you can cancel. I check and it does - I am admittedly at fault for not reading every line before I signed, but since I had very explicitly asked DJ to tell me the cancellation policy when I signed up, and he assured me that I could cancel at any time, I stupidly believed that WoW employees wouldn't outright lie to a customer to take advantage of them to close a sale. Apparently I was wrong.
I then call WoW Middletown directly to try to get some resolution. I ask for DJ, who I'm told doesn't work there anymore. I ask for a manager and explain my situation... she tells me going through Corporate is the only way to get memberships cancelled, and she very genuinely apologizes for DJ's lying... and then goes on to tell me that in fact he was FIRED because there had been MULTIPLE COMPLAINTS about him giving incorrect information to customers.
So, WoW acknowledges that one of their representatives, acting as the face of their company, lied to customers and was in fact let go because of it, but they are not making any effort to help out the customers he lied to. I've just been told repeatedly, sorry, you signed the contract. Too bad.
I don't think I've ever seen such selfish, inconsiderate customer service. No respect for the customer at all - once they get your credit card on file, they could care less about you. It's really disheartening to see a company act so irresponsibly. Stay away, and if you do decide to join, don't believe a word of what anybody tells you. They may lie through their teeth, and WoW won't give a *** once they get your money.
Review about: Work Out World Customer Care.