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Work Out World is a chain of fitness centers throughout NJ. They are all about signing up new members while paying no attention or care towards existing members.

I have been a member for over 5 years and I am forced to pay an additional $15 a month over what new members pay. They also make it almost impossible to cancel your current membership, making you do numerous steps and then charging you a fee on top of it all.

I would strongly advise anyone interested in a health club to look otherwise. There are plenty of alternatives out there.

Location: Newark, New Jersey

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Guest

I have been a WOW member in Tinton Falls, NJ for years. Twice I have cancelled membership for my children - no issues here.

However, THREE TIMES WOW has not honored their promise to lower my wife's dues when she signed up additional members.

Once I went to the Better Business Bureau - and the WOW lowered the dues. I do get annoyed when an *** who works there says "I have taken care of everything" and nothing happens. I suspect the workers don't knwo what's going on either.

If you have a legit complaint - go to the BETTER BUSINESS BUREAU. They know WOW and WOW will comply!

Guest

if you're going to rant, please use spell check

Guest

I use to work for Work Out World and it was a great place when it first opened(I worked at one of the brand new one) Then after 5 monthes things went downhill. They froze our raises, were signing members up w/out telling them what kind of contract they signed up for (1,2,3 yrs) and when people came to cancel it was impossible.

In their manual the only way to cancel is if you have a doctors not that says you are permanently disabled, but even after that you have to pay 20% of thee balance left on your contract to cancel it. Even if you cancel the CC payments they WILL forward your account to a collection agency for the FULL amount of your contract plus late fees and the yearly $38.00 club maintence. i STRONGLY urge whoever signs up for this gym to go on a month to month member ship.

also, never bring items you are not afraid to get stolen b/c there are MANY robberies at this gym. they allow anyone to come in so there is no concrete record of who comes in or out.

Guest

Everyone should have Stephen Roma's e-mail address. sproma@***.com

Guest

I too am frustrated by the lack of attention the club gives current members. I'm not so mad about the monthly fee, but rather other issues that are forcing me to consider going elsewhere.

The top problem is the lack of parking. It seems as though they schedule several classes at the exact same time. This makes finding a parking spot nearly impossible. I've also notice several machines that were not working, and remained that way for extended periods.

Lastly, the club policy is that you can't keep lockers overnight, yet many people do-making it difficult to find a locker to use.

As for cancelling, my advice is to send them a notice in writing, and then instruct your credit card/bank to discontinue payments. I'm seriously considering doing this soon myself.

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