Work Out World - Membership Review
My name is Laura Guido it is March 29th 2017 I stopped in to Work Out World in Edison this morning to rejoin my contract that ended this past January. I left it due to the fact that I was very upset and I was treated terrible i've been a loyal member for six and a half years I always loved Work Out World and brought many other members to join .
During this past year I noticed that my payment went up from $30 to over $90 they were taking out of my bank when I tried to find out why no one would help me when I tried to cancel they said there was a fee OF A 100 dollars so I felt lied and betrayed and was never treated so poorly the manager her name is Kelly treated me awful it was heartbreaking after being a member for six and a half years I had to leave the place that I loved . I decided to rejoin I went in this morning and sat with a girl named Samantha for 45 minutes I asked her to thoroughly go over everything with me all fees I told her I don't want any surprises I told her to be honest with me I did not want to go through the same thing again lies and crookedness she promised it would be no surprises she said there would be a $59 one time registration fee they would take a fee of $21 per month out of my bank and then three months they would be a $49 fee for maintenance nothing else I was fine I signed everything yeah after I paid $60 cash I was leaving I was already out in the mall and Kelly the manager ran after me and said oh we forgot to tell you there is also an extra $50 fee due to the fact that I rejoined before 6 months I got so upset first of all I sat there for 45 minutes with the other girl Samantha she promised me there was no other fees for someone to run after me in a hallway seems shady and illegal this fee is not stated on any of my paperwork that I have signed I immediately got upset and told them I want my $60 registration fee back I feel like I am being lied to again set up after being a loyal customer it is unimaginable she said she would not give me my money back I called the police so I would have a report they have a video of the manager Kelly admitting they never told me about the extra Re enrollment fee and that it is not printed anywhere on any of the paperwork that I have signed this morning I was shaking and floored this can't be true that they are just tricking people and robbing people you have a great classes and great instructors why are you doing this to people why are you treating people like this after what was done to me last time here I was willing to come back I think I should have been treated a little special not lied to and Rob from again I am canceling my registration and I want my $60 back immediately I hope I don't have to take legal action I'm in business I would never ever lie to somebody or trick them or run from them again this truly breaks my heart I thought I would be coming to work out world forever it is heartbreaking that I can't exercise at the gym or trust them anymore
Reason of review: Problems with payment.
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