Robbinsville, New Jersey
Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
1 comment

This is an issue I had with the Robbinsville in NJ. I went to cancel my membership and they would not allow me to do so. When I called to renew my membership awhile back, I notified them I may be moving and would then have to cancel my membership and they told me in writing that was permitted because as long as it was over 25 miles away, they would cancel.

After trying to show proof of my move, they would not let me cancel and told me I had full access to Future Fitness which was 1.8 miles away from my new residence. Then, Future Fitness required I pay $159.97 for a one time paid fee to be a member at their gym at the same time. So here I am, I am still getting deductions from World Out World Monthly and I had to pay the giant fee to Future Fitness to have access to their facility. Work out world did not tell me this would happen and I am still under contract with them but having to pay another gym a fee.

I recently tried to freeze my membership with Work Out World. They replied and said because I am due to cancel my membership in 12/2016 I am not allowed to freeze my membership. (Not to mention they still charge monthly even when you’re frozen).

I submitted this to BBB

This reviewer shared experience about "unethical" and wants this business to issue a full refund as the author lost $160. The author is overall dissatisfied with Work Out World. The most disappointing about work out world membership from Work Out World was customer service and contract scams Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Work Out World.

Check out the best and the worst companies in Fitness Centers category for more informed decision or compare Work Out World to other companies on our site.

Had an Experience with Work Out World?

Write a review


Terms of Service
Post Comment
North Brunswick, New Jersey, United States #1123780

Yes, same thing happened to me--they deducted monthly fees even when I froze my account.

You May Also Like

24 HOUR FITNESS BENSONHURST CLUB IN BROOKLYN NY: ABHORRENT CONDITIONS 24 Hour Fitness "I have notified management several times as well as notifying the Corporate Office of the abhorrent conditions. The facility is poorly maintained and has since declined since its takeover..." Read more David Barton Gym - No Privacy: Women in Men's locker room, Men taking selfies only with towels on.... David Barton Gym "WOMEN Employees IN THE Men's LOCKER ROOM, see PICS. They have female employees who clean locker room, mainly one older women, and supervisor who is younger, shock when you..." Read more Fit4less - Customer Care Review Fit4less "I've been looking forward to Fit4less opening for months now. I have been unable to get anyone's attention (through the locked doors) so I can get a look around. No..." Read more Muv Fitness - I really like the facility, BUT!!!!!! Muv Fitness "I really like the facility, BUT!!!!!! The pool needs a lot of HELP. I took these picture on 5/26/2017 at the valley facility. I have expressed my disappointment in the..." Read more Maaco - *** paint job Maaco "On 8/21/17 I took my car to get repainted and well it had runs in the paint and I had overspray all over the interior of my car white footprints..." Read more Renters Warehouse - Scammers Renters Warehouse "Renters warehouse is nothing but slum lords. They hang up on there customer's when calling to have up stairs bathroom that is pouring into the kitchen fixed. We said we..." Read more Rooms To Go - Fake "Top Grain Leather" Rooms To Go "I am on my third couch from Rooms to Go because of the poor quality. The "top grain leather" wore through the top layer revealing fabric in less than 8..." Read more National Tire and Battery: The worst tire buying experience I've had. National Tire And Battery "I called around town Friday morning September 8th, 2017 to find a set of tires for my 2004 Volkswagen Jetta GLI before heading to the in-laws cabin for the weekend...." Read more