Work Out World Boston, MassachusettsComplaints and Reviews

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1.8 Based on 34 reviews
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    • Price 2
    • Friendliness of staff 1
    • Kids area babysitting 1
  • Customers don't like
    • Customer service 10
    • Contract scams 3
    • Very disappointed 2
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I signed up here in '07. It isn't the cleanest, the brightest, but it does have every piece of equipment you could ever want/need to use. This review is more so about Workout World itself (not location specific) and the companies shoddy business practices. They... are crooks. I signed up almost a decade ago, and decided it was time to move on. 10 years later, a few moves, and my agreement paperwork is no where to be found (my fault -... Read more

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Both my wife and I were members at the methuen ma location, and enjoyed working out there. They had very good daycare people, so we could work and the kids played. Our problem arose when we tried to end our membership because we moved. We tried to end by phone and in person their claim was the manager just stepped out. This happened four times by phone and twice in person. Each time they said someone would call back and never did. I finally... Read more

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In the women's room continual 1/3 of treadmills not working. No one responded to complaints, multiple managers in a short period of time. Hours posted were not correct or no one opened early or kept it open late. When I cancelled, key tag taken, no one inquired why I was canceling. I will be charged now for another month even though I have no access to the gym. Poorly managed, poorly trained staff. Why is it so easy to join, why do the tell you... Read more

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you get told no hidden fees, but once you sign you get surprised that you have to pay 49.99 as maintaining etc... I did quit january but I did get charged another 49.99 even I gonna be customer anymore. the customer service is ***. I will never recommend this place for friends.No matter what, you have to be careful with this kind of organization. instead get victim of fraud, I recommend YMCA, nice place and very friendly environment with people... Read more

Was this review helpful? 1 0

I just wanted to inform you,that my son and his dad went in to work out today and one of the workers were trying to flirt with my husband,showing pics on her cell phone ect. I would expect this behavier to be taken care of before I close down there memberships to wow,Its called work out world not work out ***, so I hope the manager reads this and puts a stop to this type of activities,because flirting with someone's husband is not in the... Read more

Was this review helpful? 1 1

we are 4 new members that just joined WOW this week.....and we literally just signed up and already we have a COMPLAINT.....well here goes!! The working employees at the CAMBRIDGE MASS location are RUDE!! we actually had to come back the next day to join......and the STILL were rude!! the bathrooms had papers ALL over the floor and there is only 1 Bathroom in the ladies area!! SOO MANY lockers....REALLY?? Being new members - we are not very... Read more

Was this review helpful? 1 0

I am very upset and fustrated with WOW. When i went to get information to join i was going to get the $10 a month package and the sale Rep told me that if i choose the $19 a month it include babysitting and the classes. I took my kids the first time and it was okay the next time i tooked them, a sale Rep told that babysitting is not including in my package, so i told him that i was told it was included with the platinum package. I talked to... Read more

Was this review helpful? 1 1

I enrolled at Work Out World On November 2011, they took 2 months of my money, and send me a bill of $130, which is suppose to be more than a year of membership since its $10 a month. Plus i want to cancel my membership and the company is giving me a very hard time. they will gave a list o a million things i have to do in order to cancel my account and still want to charge me $120 to do it. i will never go to this gym again and i advise people... Read more

Was this review helpful? 1 0

Buyer BEWARE! Do not sign up. I personally run an athletic center and this franchise is dragging down the industry. Members won't even provide credit cards as they have been burned by this company before. Here is our family story of not being WOWED. I purchased my wife a membership to Gold's Gym in Needham, MA. On January 1st of 2010 WOW all of a sudden charged us a new enrollment fee and first month dues. I thought she went to Golds?... Read more

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When Workout World took over the Gold's Gym in Needham last winter, management lied and scammed current members and sold a bill of goods to those who signed up for a cheap monthly rate. They claimed they would be adding more group fitness classes. Wrong! Now, 8 months later, they have cut about 2/3 of the fitness, yoga and spin classes. The fitness equipment is all old, rusted from sweat drippings or outright broken. I don't dare venture into... Read more

Was this review helpful? 3 0
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