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Both my wife and I were members at the methuen ma location, and enjoyed working out there. They had very good daycare people, so we could work and the kids played.

Our problem arose when we tried to end our membership because we moved. We tried to end by phone and in person their claim was the manager just stepped out. This happened four times by phone and twice in person. Each time they said someone would call back and never did.

I finally went in person, after calling and being told the manager was in a meeting I drove 40 minutes to meet her. When I arrived they first said she stepped and then changed the story when I said I had called and was told she was in a meeting for the next hour. She actually was sitting in office eating lunch and chatting when I insisted to talk with her. She was playing it up, and telling me how busy she was.

When I told her it had been two years and needed to end the membership, she offered me three free months, to which I responded I want the fifteen months of money back. She explained the process apologized and offered six months ....eventually she allowed me to end my membership, but when I told her now I need to end my wife's she refused and said my wife would have come in. This set me off and I refused to leave....she threatened to call the police to which I responded "please let's get them involved"... I called her bluff and refused to leave, even when some twenty something muscle head stared me down.

Eventually two cruisers arrived.

Anyhow when the police arrived we all went outside to discuss it. The manager turn on her charm and explained her side and how she volunteered for this special Olympics. I told the officers my side of the story and they asked her if she could end the memberships and she said yes.

I made the officers write down the story for me to sign in their log, because I did not trust WOW. I never received another charge....and will be charged with trespassing if I return

Location: Boston, Massachusetts

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