Work Out World - Personal training issues
I signed up for personal training sessions as a present to myself. thinking it was a good thing well it wasn't.
I wasn't told that it is only 30 min long. so decided to cancel because I felt it way to much money and it wasn't worth it. I was however willing to pay for the sessions i had used which was at the time 1 session. so I spoke with Alex the so called manager of the personal trainers, all he was was an arrogant piece of *** that lied to me saying I had only 3 days to cancel and he wouldn't do any thing for me.
he told me to get a note from a doctor and he would try to cancel but wouldn't get me money back. I got the number of corporate obviously I was getting no where talking to him. I have tried to call the corporate office I have called 6 times and left 6 messages. As of today 2/14/2016 I have not had a call back.
did get someone from wow customer service to call me back but they just deal with wow issues. He did however tell me that the contract I signed did not have a 3 day cancellation on it. and I should get a refund.
so my advice is DO NOT USE THE PERSONAL TRAINERS AT WOW??? the other gym employees are wonderful.
Reason of review: Poor customer service.
Preferred solution: Full refund.
Location: Taunton, Massachusetts
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