Anonymous
map-marker East Brunswick, New Jersey

Offered 2 mo free, then sent to collections 2 yrs later for non payment of those 2 months

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We had a Work out World membership for a few years. We had to cancel our membership but when we did so it took a few months for them to stop billing us. Work out World had a lawsuit against them for doing this to multiple customers, we were granted 2 months free. We took advantage if their offering but two years later we received a collections notice that we owed for those two months. When I called Work out World no one could help me. My wife had the same experience with trying to cancel her membership. She canceled it and it took an additional 3 months for them to stop billing our account. This is an awful company, do not step foot in their door or you will be ripped off
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Loss:
$84
Reason of review:
Poor customer service
Bakari Ick

The WOW screw

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I was a WOW member for over 20 years. Always paid on time. No long term contract. At one point, I was traveling and not using the gyn at all, so asked that they freeze the mebership for me. They charged me 10$ a month for two years to do that. Finally, since I did not use the gym, i asked that they cancel my membership. Here's where they got greedy...They charged me an additional monthly fee to reactivate my membership so they could cancel it! Then even though they knew I was cancelling; they charge me an annual fee. I tried communicating and reasoning with them, but...nope...they wanted to get that last bit of $$ before I got out the door. They refused to remove the extra fees. Lousy taste in my mouth. Good riddance. Go to another gym that cares about members who have been with them for many years.
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Cons:
  • Additonal fees for cancellation
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Wow is awesome

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No one comes to the gym to be comfortable. Getting in shape is painful. All of you people suck. You are all a bunch of New England, liberal retards. This site is a joke in itself. Stop crying and get a bowflex. Let the rest of us shred.
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Reason of review:
Good quality
Waymon Ppq

Rude Manager & Trainers in Methuen

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Some dumb manager Melissa of Wow Methuen. Is a rude & selfish putting her loud music while others are also working & she not even working (off time clock). When ask about music she claims is our problem. Ask for her name & corporate #. She try to kick me out. She needs training especially dealing w ppl
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Reason of review:
Poor customer service
Anonymous

Work Out World - Membership Review

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My name is Laura Guido it is March 29th 2017 I stopped in to Work Out World in Edison this morning to rejoin my contract that ended this past January. I left it due to the fact that I was very upset and I was treated terrible i've been a loyal member for six and a half years I always loved Work Out World and brought many other members to join .

During this past year I noticed that my payment went up from $30 to over $90 they were taking out of my bank when I tried to find out why no one would help me when I tried to cancel they said there was a fee OF A 100 dollars so I felt lied and betrayed and was never treated so poorly the manager her name is Kelly treated me awful it was heartbreaking after being a member for six and a half years I had to leave the place that I loved . I decided to rejoin I went in this morning and sat with a girl named Samantha for 45 minutes I asked her to thoroughly go over everything with me all fees I told her I don't want any surprises I told her to be honest with me I did not want to go through the same thing again lies and crookedness she promised it would be no surprises she said there would be a $59 one time registration fee they would take a fee of $21 per month out of my bank and then three months they would be a $49 fee for maintenance nothing else I was fine I signed everything yeah after I paid $60 cash I was leaving I was already out in the mall and Kelly the manager ran after me and said oh we forgot to tell you there is also an extra $50 fee due to the fact that I rejoined before 6 months I got so upset first of all I sat there for 45 minutes with the other girl Samantha she promised me there was no other fees for someone to run after me in a hallway seems shady and illegal this fee is not stated on any of my paperwork that I have signed I immediately got upset and told them I want my $60 registration fee back I feel like I am being lied to again set up after being a loyal customer it is unimaginable she said she would not give me my money back I called the police so I would have a report they have a video of the manager Kelly admitting they never told me about the extra Re enrollment fee and that it is not printed anywhere on any of the paperwork that I have signed this morning I was shaking and floored this can't be true that they are just tricking people and robbing people you have a great classes and great instructors why are you doing this to people why are you treating people like this after what was done to me last time here I was willing to come back I think I should have been treated a little special not lied to and Rob from again I am canceling my registration and I want my $60 back immediately I hope I don't have to take legal action I'm in business I would never ever lie to somebody or trick them or run from them again this truly breaks my heart I thought I would be coming to work out world forever it is heartbreaking that I can't exercise at the gym or trust them anymore

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Reason of review:
Problems with payment
1 comment
Guest

You learned the first time then forgot what you learned -

Anonymous
map-marker Taunton, Massachusetts

Bad experience

Two months ago my fiance and i signed up for a personal trainer. He was cool. Then the 3rd session he quit. Then we was told by a manager he wasnt supposed to training us. We tried to cancel but they only gave us the option to pay a percent of the money we would owe for 6 months and we paid over 500 up front the other option to use someone else. We havent went back and they keep taking the money. No one has gotten back to use from corporate.
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Reason of review:
Problems with payment
1 comment
Guest

Maybe the trainer didn't like you because youre illiterate ?

Vianney Iyq
map-marker East Providence, Rhode Island

Bad air quality- no air conditioning and no fans being used- ceiling fans loaded with dust

I have complained to the corporate office about the ceiling fans loaded with black dust and falling down on customers - this has been back in April it is now June and nothing has been done. Today was so hot outside, I asked the staff if the air was working they said they could not use the air conditioner nor could they put on ceiling fans. It was a steam bath in there everyone complained but the staff was told not to open the door or put on the fans. Such bad air quality, germs and dust all over. People were ready to pass out from the heat. Workers were sweating as well and all they did was stand at the counter. This East Providence location new owners do not care about their customers. They sign people up and do nothing to accommodate everyone who pays a monthly fee for a clean, comfortable gym especially in the summer months. They ignore any complaints being made. So get the word out there are other gyms around that are much nicer and care about their clients. Stay away from WOW especially in East Providence they are the worse gym around.
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Loss:
$250
Cons:
  • Customer service
  • Outright lying about customer comments
  • How dirty the gym is
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous

SCAM & TERRIBLE CUSTOMER SERVICE

If I could give this negative 5 stars I would. Let's first talk about how I moved to a different city because I lost my job (this city was no where near any work out world) and begged them to release my contract especially because I would have to drive over an hour to the gym from where i was now living.

I explained that I took a pay cut due to my new job and finally got someone to agree to at least lower my membership to the basic 19.99 rate- (which is still *** ridiculous because I never went back to work out world after I moved. Who the *** is going to drive over an hour to the gym? not me. if they cared about me at all, they should have released my contract after I provided proof that I now work & live over an hour from any location) Then, a couple months went by and I continued to email because the rate still wasn't reflected on my credit card.

I finally get a response from someone who tells me they sent me a form to fill out to lower my membership rate and because i didn't fill out the form then there is nothing they can do. Well I never received an attachment/form/anything at all, ever. I even told them I would forward the email from the other person I was working with so they could see there was no attachment or form. But of course, no response.

So then, its almost a year and my contract is almost up. I go online to cancel my membership which I signed up for on May 3rd. They tell me that my membership is cancelled effective May 31st and I have to pay a 13th month. HOW THE *** do I have to pay a 13th month when I have a 1 year contract.

Last time I checked there were 12 months in a year. I then email them back asking how this is logical and how they can get away with screwing people so hard. I have never been so frustrated/pissed/disappointed in a company in my life. Honestly, work out world is the worst company & customer service I have ever dealt with.

I have never been so mistreated by a company before. Normally companies care about their consumers but work out world just finds ways to screw their members as hard as they possibly can, with no remorse. The "family-run" business should be ashamed of themselves at the way they treat members/customers and how they are running this business. It is an absolute disgrace to intentionally screw people.

If they continue at this rate, they'll be out of business in 10 years because every person that gets screwed is going to tell a friend, who will tell another friend. I wish I had listened to other people and read reviews before signing up!! They could care less about your livelihood or financial issues- only that they get your money in their pocket, no matter how hard they *** you in the process.

And also as an FYI, I never write reviews about companies because I just never care enough. This is the first time I have had major issues like this and felt other people should be aware of this terrible business before picking a gym.

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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Can't cancel my membership

I called work out world to cancel my membership they said I had to call the corporate office. I call the corporate office who gives me a web site to cancel. I go on line to cancel which I thought I did. 6 months later I get a call from a collections company... I'm sixty one years old and haven't had a collection on my record since I was 18!!!!!! I hate work out world....After reading other reviews I find out I'm not the only one who had difficulty canceling their membership. I really liked going there but had to stop. Now these people say I have to say my piece in a 100 words. I only need 20...So here I am counting words so I can release my stress from work out world and now I'm typing endlessly to get my point across. This is stupier than work out world sending me to collections.
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Loss:
$136
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Anonymous
map-marker Red Bank, New Jersey

Basically scam

Signed my son with the promotion $10 per month no membership fee just to find out they charged me $65. I called my cc company to dispute the charge and got wow customer service as she said that my son must call because the account is under his name, I explain that he is a minor and I'm the one that signed him but still she insisted to talk to him. Just be careful they are scammers it's not the first time they did it to me. Horrible people.
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Reason of review:
Pricing issue
Kennedie Gjz

Disappointed

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Spoke with one of your representative as far as a brochure came to my house I feel I was misled as far as information and paying the wrong price or should I say my monthly fee please contact me I want to resolve this thank you
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Reason of review:
Not as described/ advertised
Kennedie Gjz

Disappointed

Really concern customer about how I was treated. Contact me @ hairwilliam390@***.com or 732-298-****
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Gertrude Hni

Work Out World - Sanitary Conditions Review

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I have been a member at the East Brunswick facility for over a year now. The staff is very friendly. It has the right equipment for weight lifting. My complaint is the weight area is not clean at all. This is the only area I use so I can't speak about the rest of the place. People leave paper towels from wiping the machines and sweat from their body on the machines and floor. If a go a few days in a row the paper towels are in the same place! On top of a few machines there is a spot to put your phone, keys, or drink and there is a white crystal residue from a drink I guess that has been there for months now! Gross!! The rubber floor has sweat stains for just as long. The cleaning lady has a vacuum with the suction tube and nothing on the end and she goes from spot to spot sucking up larger pieces of dirt. I really don't think the floor was ever mopped since I have been there!
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Reason of review:
Bad quality
Anonymous

Still waiting.......

On November 30th, 2016 I met with a lady at the Wall WOW and informed her of my intentions to sign up for 1 of 3 offered products. I asked for the basic plan of $99.00 initiation fee, $9.99 monthly fee and $59.00 annual fee basic plan.

I confirmed the plan and price twice. I specifically remember the conversation and there was no misunderstanding. Unfortunately, on 12/2/2016 I noticed a direct withdrawal from my account of $32.09, not the $9.99 monthly price I thought I was agreeing to. I believe this error was intentional after reading many reviews online about shady business practices.

As a result, on 12/2/2016 I dropped off a signed cancellation letter to the Wall, NJ location as stipulated in the contract item #2 on page 1 of the contract. I also sent a letter certified with return receipt as stated in item #1 on page 1 of the attached contract. My reason for this thoroughness is because of my distrust in the company after reading all the reviews online. On December 6th I was notified in email by their support team that, " We are processing your 3 day cancellation request, and the membership has been terminated immediately.

Please allow up to 30 business days for the cancellation to be processed. As of 12/15 It is now 48 business days and I've still not received a check. Why can they withdraw my money so fast but take so long for a refund. It's BS and I'm pissed.

I will never use WOW. Not to mention I did work out there once and thought the gym was messy and employees were unprofessional.

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Loss:
$155
Cons:
  • Contract scams
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Bad experience

I have been a member of wow cromwell for 7 years and never have had any issues, actually loved the gym! I go really early to get my workout done with not many people there.

There is this one couple who leaves their duffle bags on a bunch of machines claiming them. For their entire time they are there! As it is there are not many machines. Today, I go to the squat bar to use it, and was confronted by one of the people who leaves their stuff all over the place and said she was using the bar.

Mind you, she was nowhere near it, so I go to use the one next to it, and she says her boyfriend is using that one. I go do a couple exercises and come back and they are still going back and forth from different machines claiming them all. 45 minutes later I still was not able to use the bar because they were "still using it". Mind you their luggage was all over 2 other machines I needed to use.

While this is not an issue with wow I had, they should keep an eye out on the floor more and be the ones to tell members they cannot put their stuff on equipment the entire time they are there.

That's what locker rooms are for. Paying members should not have to feel uncomfortable to workout

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Reason of review:
Poor customer service