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1.8 Based on 28 reviews
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  • Customers like
    • Price 2
    • I am happy with everything except the cleanliness 1
    • Kids area babysitting 1
  • Customers don't like
    • Customer service 10
    • Contract scams 4
    • Very disappointed 2
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I'm writing to ask if anyone had noticed how there doesn't seem to be any cleaning done in the Ladies/Men's locker rooms. I have only been a member for a few month's, but, recently have needed to shower before work. The shower stalls have soap/shampoo *** all over the walls. The floor mats have mold under them, and there is hair all over the place. The vent over the stalls has at least a half inch of dust collected on it and I wonder if it is a... Read more

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I've been a member of WOW in Ocean Township since Dec 2014. I joined that particular gym because I have lower back issue and they had equipment that greatly helps with that issue. Thw back extension machine that was a staple in my workouts there has been sitting damaged for about 3 months. I have talked to the sales manager a few times during the past 3 months about the broken equipment and an estimated time frame till it was fixed. I was told... Read more

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I cancelled my membership atleast 2 years ago and because it is not a large amount and I have been horrible about watching everything that automaticlly comes out of my account, I just realized 22.99 has been coming out of my checking account ever since - I have no proof of cancelation either - the day I cancelled at the facility itself they had me sign a cancelation, take a picture of it and fax it to their "corporate" office - well that pic is... Read more

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I got a call from "Corporate" office informing me of my revoked membership. Upon inquiry, I was told of my using offensive language toward gym staff members. I am then told they don't have the offense details. I was then told I called someone on the staff a *** on a specific night. I am a retired veteran of 30 years service over the globe and have NEVER referred to friends or enemies that way. After defending it, the story broadened into... Read more

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Signed up during promo $0 down $10mth. Paid cash but still charged $25 for insufficient funds on debit card. Also charged for rate lock fee of $50. I dont understand this due to no contract or annual fee. Very disappointed

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i told them to freeze my account back in march and they are still taking money out of my account and billing me and they are refusing to give me a refund on the money they owe me they are the worse they need to be shut down they rob people blind and they don't even care they are useless never again will i use them or any gym in partner with them and their customer service sucks and people need to boycott work out world as soon as possible they... Read more

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The old lady that works in the front[never seen her before] of the wow gym on rt 79 is by far the rudest, unprofesional person i have delt with. She called me crazy infront of a client because i had complained that my little sisster couldnt use the bathroom but yet i pay 190 a month for a trainer & regular gym membership fee . The old hag said she couldnt because she wasnt a member. Last time i checked this wasnt new york. If your gonna take ur... Read more

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Stay Away!!! Support via Email only is inadequate at best. Cancelled my membership and they are still billing me...and no one to call! Horrible.

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A hole in the rug in the womens corner cause me to fall. Poorly handled they did not know where the ice was nor had no idea where the incident reports where. Injury was my nose left side of eye my wrist is swollen & bruised along with my right knee. there is now a new piece of rug in the room thanks for that many of us complaining about that for months but you still waited for someone to get hurt. My injury sure could have been alot worst,... Read more

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I joined this gym less than 1 month ago thinking that it would be a cheap and easy gym to use and I was wrong. Before my first month was over this gym was trying to charge me a maintenance and a late fee for that fee. About a week ago I asked them to cancel my membership and today I received an email saying it was canceled. I thought that was the end of this whole thing until I looked at my bank account and saw that they had got their money out... Read more

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