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1.8 Based on 31 reviews
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  • Customers like
    • Price 2
    • I am happy with everything except the cleanliness 1
    • Kids area babysitting 1
  • Customers don't like
    • Customer service 10
    • Contract scams 4
    • Very disappointed 2
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Our family has been members for many years. Despite the cleanliness of the matts and floors and equipment and bathrooms. It is close to home- I asked to switch to a lower membership for two family members and they want to charge me $99 to switch when I already paid a renewal fee this year- I feel it's a scam

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I went to wow in freehold to cancel membership. The boy in the office told me i could cancel on computer right there. I did. They have been charging me ever since. 15.00 two times and 69.70. Please take care of this. Thank you. Mary ellen Cilente. 732-320-5212

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Very dishonest company. Often mischarge customers to try to get away with not reimbursing. I joined at 9.99 a month and was charged 32.00 last month and 89.00 this month.

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Classes were barely full over the past year and now the ticket system to take classes is the worst ever. If you are late you can't take a class? You need a ticket? I pay to go to wow. I have several children, sometimes I am late for class, but now I can NOT participate? Fitness should be fun with less restrictions. Don't embarrass the members when they come in late, or leave late, or if there cell phone is visable. We are adults PAYING to... Read more

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I'm writing to ask if anyone had noticed how there doesn't seem to be any cleaning done in the Ladies/Men's locker rooms. I have only been a member for a few month's, but, recently have needed to shower before work. The shower stalls have soap/shampoo *** all over the walls. The floor mats have mold under them, and there is hair all over the place. The vent over the stalls has at least a half inch of dust collected on it and I wonder if it is a... Read more

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I've been a member of WOW in Ocean Township since Dec 2014. I joined that particular gym because I have lower back issue and they had equipment that greatly helps with that issue. Thw back extension machine that was a staple in my workouts there has been sitting damaged for about 3 months. I have talked to the sales manager a few times during the past 3 months about the broken equipment and an estimated time frame till it was fixed. I was told... Read more

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I cancelled my membership atleast 2 years ago and because it is not a large amount and I have been horrible about watching everything that automaticlly comes out of my account, I just realized 22.99 has been coming out of my checking account ever since - I have no proof of cancelation either - the day I cancelled at the facility itself they had me sign a cancelation, take a picture of it and fax it to their "corporate" office - well that pic is... Read more

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I got a call from "Corporate" office informing me of my revoked membership. Upon inquiry, I was told of my using offensive language toward gym staff members. I am then told they don't have the offense details. I was then told I called someone on the staff a *** on a specific night. I am a retired veteran of 30 years service over the globe and have NEVER referred to friends or enemies that way. After defending it, the story broadened into... Read more

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Signed up during promo $0 down $10mth. Paid cash but still charged $25 for insufficient funds on debit card. Also charged for rate lock fee of $50. I dont understand this due to no contract or annual fee. Very disappointed

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i told them to freeze my account back in march and they are still taking money out of my account and billing me and they are refusing to give me a refund on the money they owe me they are the worse they need to be shut down they rob people blind and they don't even care they are useless never again will i use them or any gym in partner with them and their customer service sucks and people need to boycott work out world as soon as possible they... Read more

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