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I was a fitness director at a place that saw 4000 students per day walk thru my doors and never in my life have I ever treated a customer with such disrespect. This man needs to be fired.

A few weeks ago I couldn't locate straps, I went to the desk and Mr.Ginetti told me to just take them off of a machine. There was only one pair ziptied ONTO the machine and I went back to the desk, leaned over and picked up the scissors and SHOWED Jonathon at which point he started berating me, "Hold on! You're way outta line! You're gonna destroy equipment???" He was very haughty and unprofessional.

I said I SHOWED you the scissors and if you didn't want me to then you just need to say, "Wait a minute, I'll get a pair or I'll help you" instead he took the scissors from me and started berating me in front of customers and then found a pair which he waved at me and then he went back to the desk and started talking about me to his employees!!!! I tried speaking to him and said look I apologize if you think I was outta line but I showed you the scissors. I did not cut anything off and you had no right to speak to me that way in front of other customers and then speak to your employees about me. Very unprofessional!

I went in today to find out that he has told his entire staff and put the spin on it that I did in fact cut off the ties which I did not and which if he had done his job in the first place I wouldn't have had to try and figure out how to get my workout done.

I am a fitness competitor and I have lived in this area for over 25 years. I expect a formal apology and you can bet that I will be telling everyone that I know the truth about what happened unless this matter is resolved in a timely and professional manner.

Location: Norwood, Massachusetts

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Guest

I have known Jon for years. He is a good guy.

I believe he has left by know.

It sounds like a misunderstanding and your over sensitive and condescending. It was a small issue your making very large.

Guest

I was considering joining until I read over their contract very carefully. If you cancel due to a medical condition, you need a letterhead stationary note from your Dr.

and they want the phone number to call your dr. No Dr's office is going to speak to any fitness center. It is a federal violation of the HIPPA act. Plus, whatever condition you develop must last longer than 3 months.

I'm not joining this place. Too many, hidden fees, unreasonable rules and tremendous potential for lots of aggravation and financial nightmares.

Check out the other complaints. There are LOTS of them!

Guest
reply icon Replying to comment of Guest-765133

Why not just quit? I think your making a mountain out of a mole hill.

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