1.9
  • Price1 votes
  • Customer service3 votes
  • Martina1 votes
  • Theft by an employee1 votes
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  • 2 days ago
  • Fitness Centers
  • Hartford, Connecticut
  • Gym
  • 8
  • REVIEW RATING 3/5

Be careful of being over charged with your yearly maintenance fees!! They charged me 2x - once in the fall and once in the spring - there is no one to speak with except George via email! I am not sure why they pay managers since they cannot help with membership charges. The maintenance fees are a scam, the equipment is old and dirty and the gym smells every time you walk in, very unsanitary. ... Read more

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  • Mar 24
  • Fitness Centers
  • Kingston, New Hampshire
  • Lost And Found Department
  • 85
  • REVIEW RATING 4/5

WoW had an engagement ring of mine in their lost an found. I'll save you from a very long story that includes emails to corporate office and being put through extra greif. Long story short.. I called in to WoW.. was told that they indeed had my ring and they will put it aside for me to come pick up. The next day i was told they had no clue as to what i was talking about ( and yes i called the... Read more

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  • Mar 11
  • Fitness Centers
  • Taunton, Massachusetts
  • Staff
  • 83
  • REVIEW RATING 4/5

WOW! Work Out World Health Club 50 O'Connell Way, East Taunton, MA 02718 (508) 880-0440 Watch out working out at this gym....During peak hours of 5pm to 8pm I'm a 48 year old non muscle hunk unlike the other 20-30 something's there, manager is approximately 26 years old. If you bother any of the females and ask to share a machine and she acts as if it's her machine for the whole night.....and... Read more

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  • Mar 04
  • Fitness Centers
  • East Brunswick, New Jersey
  • Personal Training
  • 123
  • REVIEW RATING 5/5

I was a regular member and even signed up for an extra $100 per session cost with a trainer for quite a few times, paid $200 before my next two sessions. I went in a few days before I was having major surgery and wanted to scan my own card rather than hand it over to the front desk girl for her to scan. My reasoning was that I saw 20 people before me hand her their keys with the card to be scan... Read more

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  • Feb 28
  • Fitness Centers
  • Englishtown, New Jersey
  • Staff
  • 54
  • REVIEW RATING 4/5

The management of WOW is unprofessional, rude and will ruin the business. A shame because I think the trainers and staff are wonderful. I have had a problem w my account for months due to an error on their side. They are significantly over hanging me and tHey will not phone me to discuss and refund. There is no number I can reach them at and they do not respond to my email question despite... Read more

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  • Feb 16
  • Fitness Centers
  • Morganville, New Jersey
  • Cancellation Policy
  • 135
  • REVIEW RATING 4/5

This chain of gyms is the worst in the country. Impossible to cancel your membership, no direct line for phone calls, and you get randomly charged, random amounts of money. If you do make the horrendous choice of joining a WOW, make it a habit to check your bank statement often, they feel like they can nickel and dime you. I'm filing a complaint at my bank tomorrow for a fraudulent charge(3rd... Read more

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  • Jan 30
  • Fitness Centers
  • Atlantic Highlands, New Jersey
  • Cancellation Policy
  • 1
  • 1
  • 168
  • REVIEW RATING 5/5

It is impossible to cancel your membership at this place or correct any billing issues. Everything is handled by email with boiler plate responses and theres not a single person to speak with. Even if you try to talk to someone at the gym itself you're directed to use email. Its ridiculous. I was incorrectly charged 3 times and spent a month trying to fix it with no luck. Finally i gave up... Read more

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  • Jan 25
  • Fitness Centers
  • North Dartmouth, Massachusetts
  • Gym Membership
  • 1
  • 1
  • 179
  • REVIEW RATING 5/5

Good old Sunday morning... Got my daughter and her best friend up and ready to take a class at the Fall River wow for an 8:30 class... Hype them up for how fun the daycare is and whatnot. Get them there from Fairhaven (20 minute drive), for only the "assistant manager" OMAIDA MONTANEZ to tell me I only have one child on record and that they can't stay there. I said its only for a day, ill pay... Read more

Was this review helpful? 3 1

  • Jan 21
  • Fitness Centers
  • Revere, Massachusetts
  • Gym Membership
  • 59
  • REVIEW RATING 4/5

After complaining about the change in instructors, I was told by the Director of Fitness to stop complaining, what was done was done. Martina is clearly not ready to be a director! I am the paying customer. I am not interested in her jealous rivalries. I do not feel any of the other classes are worth the time. I feel that the concerns of 30 women should outweigh the jealousy of one. When I... Read more

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  • Jan 06
  • Fitness Centers
  • Norwalk, Connecticut
  • Membership
  • 257
  • REVIEW RATING 5/5

My family and I purchased memberships at a promotional rate in December of 2012. We planned on moving within the next few years and were told that would be no problem. The staff stated that if we moved further than 25 miles away we could cancel with no issue. This is not the case. We have tried repeatedly to cancel. Before we moved we tried to do it at the facility and they merely were able to... Read more

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