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  • Customers like
    • Price 1
  • Customers don't like
    • Customer service 8
    • Contract scams 2
    • Updated contract 1

I signed up for personal training sessions as a present to myself. thinking it was a good thing well it wasn't. I wasn't told that it is only 30 min long. so decided to cancel because I felt it way to much money and it wasn't worth it. I was however willing to pay for the sessions i had used which was at the time 1 session. so I spoke with Alex the so called manager of the personal trainers,... Read more

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I signed up here in '07. It isn't the cleanest, the brightest, but it does have every piece of equipment you could ever want/need to use. This review is more so about Workout World itself (not location specific) and the companies shoddy business practices. They... are crooks. I signed up almost a decade ago, and decided it was time to move on. 10 years later, a few moves, and my agreement... Read more

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WOW totes bring a friend for free is bullshxt 10 dollar charge what is that all about Add comment

This is an issue I had with the Robbinsville in NJ. I went to cancel my membership and they would not allow me to do so. When I called to renew my membership awhile back, I notified them I may be moving and would then have to cancel my membership and they told me in writing that was permitted because as long as it was over 25 miles away, they would cancel. After trying to show proof of my... Read more

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I have reported excessive noise in the Robbinsville location several times. I have contacted the Health Department and they will be coming in to check the levels. The noise levels allow for no place to stretch and concentrate on the workout. I understand people are encouraged by upbeat music but many members wear their own headphones or take classes where the music is quite loud. If I choose... Read more

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I received a email notice that my contract was being updated from Work Out World. It stated the new contract would be no more that 36 months. My original contract was dated September 2014 and states that the contract term is 24 months. The new contract stated that if I did not agree I had three days to let them know. I used Wow online site to make this notification as well as sending a certified... Read more

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I have tried to cancel my membership for over a year they still have not taken me off Add comment

My wife cancelled her membership in April 2014 in person at the East Brunswick location. In November I noticed they were still charging her! She went back and again someone personally "took care of it". Come April 2015 she received a $176.50 membership charge!!! I called my credit card company and disputed it...thought all was fixed. Now it is July 2015 and I see they now charged a $201.50... Read more

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My friend was a member of the Middletown location and gave me a free pass to play racquetball with him. Well, before I could do that I had to speak to a rep and he wouldn't let me until I became a member. So, I had to *** sign up just to play racquetball once with my coworker. I the canceled my membership and they did not let me cancel unless I paid in full which I thought was ***. They sent a... Read more

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they wont cancel my policy regardless of what proof i provide them. they wont talk to me in person or over the phone. They keep over charging me and refuse to cancel my membershios. this company is fraudulent. i showed them a letter of doctor and its nit good enough. i froze the account they said they would charge 4.99 but they still charge 34.99. they are there to steal your money not help you.... Read more

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