Work Out World Complaints and Reviews

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Work Out World
Main address: 781 Brick Blvd. 8723 Brick NJ
732.477.5400, 732.477.0198,
  • 143+3 mobile complaints
  • $26.3K claimed losses
  • $180 average
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  • Nov 11
  • Fitness Centers
  • East Brunswick, New Jersey
  • Membership
  • 47

My 17 year old daughter went into the East Brunswick, NJ WOW to freeze her membership. She was going to college. The front desk told her they would take care of it, but they never did. I'm still being charge and annual fees. The only one you can contact is through email. They do not care about any miscommunication with a 17 trying to freeze her membership. I read many reviews about the same... Read more

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  • Oct 29
  • Fitness Centers
  • Manalapan Township, New Jersey
  • Gym Equipment
  • 68

I wish I could give this gym negative stars. Before my gym was taken over by Work Out World, it was once Elite Fitness which I was a member of for nine years, once Work Out World took it over everything went downhill. From the TV's that they took off all the cardio machines, to the smoothie bar that they got rid of, to a place that is no longer kept as clean and tidy as it once was. All the old... Read more

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  • Oct 03
  • Fitness Centers
  • Robbinsville, New Jersey
  • Gym Membership Cancellation
  • 223

The entire WoW franchise is absolutely horrible and one of the worst scams I have ever encounteree. They lured me in with a $1 down payment on a 12-month contract, with a full VIP membership for only $25/month...however, after I had completed school and moved away, they would NOT let me cancel my membership. Their website says that they will allow membership cancellation before the contract... Read more

Was this review helpful? 2 0

Canceling this gym is the hardest part! Can't talk to nobody, have to mail in a cancel form and good luck getting a confirmation of cancellation cause they never email back and keep taking and taking your money for months! Multiple emails and still never get an anwser until months later! After they done charged me extra months! Customer service is horrible Add comment

Sons been in Military for 2yrs has been trying to cancel since, NICE AH Add comment


  • Aug 06
  • Fitness Centers
  • Wifi Hotspot
  • 182

I am actually a fan of the gym, never had any problems and i was even upgraded to a VIP for just being a loyal customer. I have 1 complaint, cell service/wifi. The Simon Mall offers free wifi to anyone inside the mall as long as you sign in. As soon as you walk through the doors the wifi cuts out and you no longer can access this. Once you walk down the stairs and enter the gym as an AT&T... Read more

Was this review helpful? 3 1


  • Jul 17
  • Fitness Centers
  • Unfair Treatment
  • 147

I was treated unfairly by the management at this gym. The assistant manager, Nora, belittled me and created a hostile environment for me to be in. She showed bad leadership, poor work ethic, and an unprofessional and uninviting personality. Not only did she allow employees to be on their phones at the front desk but she also did not show them how to have great customer service, which is the most... Read more

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  • Jul 17
  • Fitness Centers
  • Brady Lake, Ohio
  • Unprofessional Realtors
  • 55

I have been treated unfairly by the management. The assistant manager had a poor work ethic with the customers and does not deserve her position. She didn't act enthusiastic with her job or even want to get people to join. The employees stood upfront on their phones and didn't interact with the customers enough or clean. I saw one girl who was constantly working and was great with all... Read more

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  • Jul 07
  • Fitness Centers
  • Norwood, Massachusetts
  • Personal Training Sessions
  • 212

Buyer Beware. Deceitful contracts and services. My wife signed up for monthly personal training sessions which were satisfactory. Then her trainer didn't show up for 2 scheduled appointments and disappears off the face of the earth. We called multiple times wrote numerous letters to cancel the PT membership. The monthly fee wasn't canceled for 3 months. I disputed the charges with my credit... Read more

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  • Jun 15
  • Fitness Centers
  • Robbinsville, New Jersey
  • Gym Membership
  • 220

My son came home from school for one month. He went to the Robbinsville Wow for a trial membership. After 2 weeks that sales person wanted him to join. He told him that he did not want to join yet because he was going back to school for 4 months and did not want to pay for a gym because he had a gym back at school. The salesman assured him that he would not be charged anything until he came back... Read more

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