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  • 1 day ago
  • Fitness Centers
  • East Brunswick, New Jersey
  • Personal Training
  • 7
  • REVIEW RATING 4/5

I was a regular member and even signed up for an extra $100 per session cost with a trainer for quite a few times, paid $200 before my next two sessions. I went in a few days before I was having major surgery and wanted to scan my own card rather than hand it over to the front desk girl for her to scan. My reasoning was that I saw 20 people before me hand her their keys with the card to be scan... Read more

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  • Feb 28
  • Fitness Centers
  • Englishtown, New Jersey
  • Staff
  • 19
  • REVIEW RATING 4/5

The management of WOW is unprofessional, rude and will ruin the business. A shame because I think the trainers and staff are wonderful. I have had a problem w my account for months due to an error on their side. They are significantly over hanging me and tHey will not phone me to discuss and refund. There is no number I can reach them at and they do not respond to my email question despite... Read more

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  • Feb 16
  • Fitness Centers
  • Morganville, New Jersey
  • Cancellation Policy
  • 72
  • REVIEW RATING 3/5

This chain of gyms is the worst in the country. Impossible to cancel your membership, no direct line for phone calls, and you get randomly charged, random amounts of money. If you do make the horrendous choice of joining a WOW, make it a habit to check your bank statement often, they feel like they can nickel and dime you. I'm filing a complaint at my bank tomorrow for a fraudulent charge(3rd... Read more

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  • Jan 30
  • Fitness Centers
  • Atlantic Highlands, New Jersey
  • Cancellation Policy
  • 1
  • 1
  • 132
  • REVIEW RATING 4/5

It is impossible to cancel your membership at this place or correct any billing issues. Everything is handled by email with boiler plate responses and theres not a single person to speak with. Even if you try to talk to someone at the gym itself you're directed to use email. Its ridiculous. I was incorrectly charged 3 times and spent a month trying to fix it with no luck. Finally i gave up... Read more

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  • Jan 25
  • Fitness Centers
  • North Dartmouth, Massachusetts
  • Gym Membership
  • 1
  • 1
  • 133
  • REVIEW RATING 4/5

Good old Sunday morning... Got my daughter and her best friend up and ready to take a class at the Fall River wow for an 8:30 class... Hype them up for how fun the daycare is and whatnot. Get them there from Fairhaven (20 minute drive), for only the "assistant manager" OMAIDA MONTANEZ to tell me I only have one child on record and that they can't stay there. I said its only for a day, ill pay... Read more

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  • Jan 21
  • Fitness Centers
  • Revere, Massachusetts
  • Gym Membership
  • 47
  • REVIEW RATING 4/5

After complaining about the change in instructors, I was told by the Director of Fitness to stop complaining, what was done was done. Martina is clearly not ready to be a director! I am the paying customer. I am not interested in her jealous rivalries. I do not feel any of the other classes are worth the time. I feel that the concerns of 30 women should outweigh the jealousy of one. When I... Read more

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  • Jan 06
  • Fitness Centers
  • Norwalk, Connecticut
  • Membership
  • 221
  • REVIEW RATING 5/5

My family and I purchased memberships at a promotional rate in December of 2012. We planned on moving within the next few years and were told that would be no problem. The staff stated that if we moved further than 25 miles away we could cancel with no issue. This is not the case. We have tried repeatedly to cancel. Before we moved we tried to do it at the facility and they merely were able to... Read more

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  • Nov 23, 2014
  • Fitness Centers
  • Randolph, Vermont
  • Gym Policies
  • 336
  • REVIEW RATING 4/5

I used to work out at WOW and was invited to join their staff of personal trainers once they learned customers were coming to me for CORRECT answers instead of them. I had answers their staff did not. I was also hearing things about improper trainer relationships conveying inappropriate information to crank up sales. Being previously certified, I regained my certs and applied for a position. ... Read more

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  • Nov 11, 2014
  • Fitness Centers
  • East Brunswick, New Jersey
  • Membership
  • 254
  • REVIEW RATING 5/5

My 17 year old daughter went into the East Brunswick, NJ WOW to freeze her membership. She was going to college. The front desk told her they would take care of it, but they never did. I'm still being charge and annual fees. The only one you can contact is through email. They do not care about any miscommunication with a 17 trying to freeze her membership. I read many reviews about the same... Read more

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  • Oct 29, 2014
  • Fitness Centers
  • Manalapan Township, New Jersey
  • Gym Equipment
  • 242
  • REVIEW RATING 4/5

I wish I could give this gym negative stars. Before my gym was taken over by Work Out World, it was once Elite Fitness which I was a member of for nine years, once Work Out World took it over everything went downhill. From the TV's that they took off all the cardio machines, to the smoothie bar that they got rid of, to a place that is no longer kept as clean and tidy as it once was. All the old... Read more

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