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  • Customers like
    • Price1
  • Customers don't like
    • Customer service5
    • Martina1
    • Theft by an employee1

  • May 06
  • Fitness Centers
  • Mamaroneck, New York
  • Membership Cancellation
  • 80
  • REVIEW RATING 4/5

My friend was a member of the Middletown location and gave me a free pass to play racquetball with him. Well, before I could do that I had to speak to a rep and he wouldn't let me until I became a member. So, I had to *** sign up just to play racquetball once with my coworker. I the canceled my membership and they did not let me cancel unless I paid in full which I thought was ***. They sent a... Read more

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  • May 04
  • Fitness Centers
  • Edison, New Jersey
  • Gym Membership Cancellation
  • 47
  • REVIEW RATING 4/5

they wont cancel my policy regardless of what proof i provide them. they wont talk to me in person or over the phone. They keep over charging me and refuse to cancel my membershios. this company is fraudulent. i showed them a letter of doctor and its nit good enough. i froze the account they said they would charge 4.99 but they still charge 34.99. they are there to steal your money not help you.... Read more

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  • May 04
  • Fitness Centers
  • Gym Membership Cancellation
  • 20
  • REVIEW RATING 4/5

Can't resolve , can't talk to the corporate office. They don't advertise a phone number ..nor do they want you to call. Local Middletow,NJ WOW doesn't have their number. They don't talk to anyone in corporate. They can only email. Does anyone see that as a setup for disaster in customer service! I'm working now to get my money back and have my credit card deleted from their records. By the... Read more

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  • Apr 20
  • Fitness Centers
  • Hoboken, New Jersey
  • Personal Training
  • 1
  • 1
  • 83
  • REVIEW RATING 4/5

I signed up for a month to month membership in August of 2014. Ashley the head trainer in Tinton Falls convinced me to get personal training sessions. I told her that I did not want an entire year but she told me that I could the twelve sessions weekly so that there would be no yearly contract. That was a lie. I was told by a doctor that I couldn't work out and I was still charged for training... Read more

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A friend of mine received two 30 day passes because WOW settled a class action lawsuit. The Freehold manager refused to honor use of the second pass. He called the police to force my friend to leave the premises because of a dispute over the free 30 day voucher. Even the Police agreed that the club should have honored the free pass! Oh well the manager lost another member who cares Add comment

  • Apr 16
  • Fitness Centers
  • Hartford, Connecticut
  • Gym
  • 30
  • REVIEW RATING 3/5

Be careful of being over charged with your yearly maintenance fees!! They charged me 2x - once in the fall and once in the spring - there is no one to speak with except George via email! I am not sure why they pay managers since they cannot help with membership charges. The maintenance fees are a scam, the equipment is old and dirty and the gym smells every time you walk in, very unsanitary. ... Read more

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  • Mar 24
  • Fitness Centers
  • Kingston, New Hampshire
  • Lost And Found Department
  • 122
  • REVIEW RATING 4/5

WoW had an engagement ring of mine in their lost an found. I'll save you from a very long story that includes emails to corporate office and being put through extra greif. Long story short.. I called in to WoW.. was told that they indeed had my ring and they will put it aside for me to come pick up. The next day i was told they had no clue as to what i was talking about ( and yes i called the... Read more

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  • Mar 11
  • Fitness Centers
  • Taunton, Massachusetts
  • Staff
  • 123
  • REVIEW RATING 4/5

WOW! Work Out World Health Club 50 O'Connell Way, East Taunton, MA 02718 (508) 880-0440 Watch out working out at this gym....During peak hours of 5pm to 8pm I'm a 48 year old non muscle hunk unlike the other 20-30 something's there, manager is approximately 26 years old. If you bother any of the females and ask to share a machine and she acts as if it's her machine for the whole night.....and... Read more

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  • Mar 04
  • Fitness Centers
  • East Brunswick, New Jersey
  • Personal Training
  • 143
  • REVIEW RATING 5/5

I was a regular member and even signed up for an extra $100 per session cost with a trainer for quite a few times, paid $200 before my next two sessions. I went in a few days before I was having major surgery and wanted to scan my own card rather than hand it over to the front desk girl for her to scan. My reasoning was that I saw 20 people before me hand her their keys with the card to be scan... Read more

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  • Feb 28
  • Fitness Centers
  • Englishtown, New Jersey
  • Staff
  • 65
  • REVIEW RATING 4/5

The management of WOW is unprofessional, rude and will ruin the business. A shame because I think the trainers and staff are wonderful. I have had a problem w my account for months due to an error on their side. They are significantly over hanging me and tHey will not phone me to discuss and refund. There is no number I can reach them at and they do not respond to my email question despite... Read more

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