Jesselyn Ulq
map-marker Pelham, New Hampshire

Canceled membership and still paying fee

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Nobody ever called me back and still being charged. This has been over a year and I didnt notice. The manager isn't bothering to reply
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User's recommendation: Don't join

yamir g

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Verified Reviewer
| map-marker Cambridge, Massachusetts

Wow in brockton has every tv volume up to 100

Hello, I often work out wow in Brockton, and every morning I have to complain about every single tv and the volume up to 100 this's every single morning, it's annoying when I have listen music and people talking and loud TV's. thank you yamir guichardo
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Reason of review:
tv to loud
Dana S Oqj

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Verified Reviewer
| map-marker West Hartford, Connecticut

Uncertified instructors

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It came to my attention that the Director of Fitness in West Hartford has never had a second of training other then the director that was there before. He is not certified in any aspect.

The sad thing is that I feel bad for those that are getting injured because of this. even worse, they are not certified to perform CPR. None of them.

The owner does not care nor do the managers of all of their locations. Truly dangerous and careless.

The last time I was there, I saw someone get injured and they basically told her to go to the doctor and let her leave the gym. I saw her faint. That was not cool.

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Reason of review:
Bad quality
Anonymous
map-marker Fall River, Massachusetts

Cleanliness and staff

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The Fall River WOW is filthy the staff never cleans the gym. Between staff and the manager they are always on break. You even see the manager being a personal trainer on company time..ridiculous.. that gym needs change: bathrooms and showers are horrible.
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Reason of review:
Bad quality
Lauren K Exm
map-marker Wall Township, New Jersey

Criminal enterprise

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Had no idea how difficult it would be to cancel a membership for my 14 year old daughter... she went 2x. Truly a disgusting company
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1 comment
Guest

I am having the same issue. Corrupt business practices.

Have tried for 4 mths to get membership cancelled. Only a mgr. can help and they are never at the gym.

I have spoken to three other parents on Foxboro who are having the same issue. I don't even have a contract with them (month to month).

SqueamishPanther514
map-marker Glastonbury, Connecticut

WOW policy is criminal

JOINING THIS GYM CAUSED ABSOLUTE STRESS AND RUINED MY CREDIT SCORE FOR 7 YEARS!!!!

I am not exaggerating. Total stress, and hosed my credit score.

Want to join our gym, step right up and give us your John Handcock. That simply to join. Years later I try to cancel my membership IN PERSON, with full identification. NOPE. Not allowed. They prefer to make your life living *** to cancel something so small in your life. Literally drive you bonkers because naturally this whole thing seems so illogical. Writing a letter and certifying it ($7 dollars, by the way), for them to cancel. Are you kidding me. It was The principle for me. I disputed the charges because I was fed up. Next thing you know, my bank files a charge off which absolutely destroyed my credit. Even though I immediately paid them.

I had a 3% apr on my mortgage, to put things inter perspective as to how good my credit WAS.

Now it is *** All because of this damn gym and their absurd polices..

Avoid this gym at all cost!!!! Please!!!!!!

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Loss:
$10000
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Mickell Imy

Cancel memvership

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Wrong number!!!!! Cannot vontact these people to save my life
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Reason of review:
Poor customer service
Tery Ncy
map-marker East Providence, Rhode Island

Complaint.

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I arrived at work out world in east providence. I usually come in early around 8:20 or so because of the baby sitting program they offer. They open at 8:30am I’ve been waiting for almost 30 minutes and no one was there my toddler was starting to get agitated because he had to sit and wait. The lady at the desk was no help and I’m very unhappy with this service. I pay $10 a month extra so i have have a baby sitter 2 hours a day to so my work out.
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Reason of review:
Poor customer service
Sharda Baw

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Verified Reviewer

Canceled membership and still paying fee

Cancelled membership and money back
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Sam K Ocw

Really unhappy

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Was in Newpark Mall location to purchase new clothes due to recent weight loss. Asked girl how much Wrangler jeans would shrink. She scrunched up her face and said "I don't know", then looked at coworker, rolled her eyes and sighed. Coworker guy was very helpful and not on HIS cell. Went back today and was treated even worse. She was alone, no-one to pick up slack. Been shopping there since they opened. Didnt purchase anything today and I'm never going back. Fire this girl if you want to save your buisness.
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Reason of review:
Poor customer service
Jonas Rmv
map-marker Brockton, Massachusetts

Canceled membership and still paying fee

My credit card should have been removed about a year ago. And i saw on my bank statement that i am still being charged.
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Reason of review:
Return, Exchange or Cancellation Policy
Milton B Qkt

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Verified Reviewer
| map-marker Fall River, Massachusetts

Embarrassed

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As a member for period of time, I am really disappointed and embarrassed
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Reason of review:
Bad quality
Dolton Atf
map-marker Medford, Massachusetts

Charging too much

So my account has been charged to much. I generally pay work out world 10$ a month and now they just took $50 off my account
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Reason of review:
Problems with payment
Anonymous
map-marker Nashua, New Hampshire

Incompetent company handling memberships

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The reason I am cancelling is because abc financial is not able to resolve a billing issue with my account. After at least 5 phone calls with ABC financial and 1 with DCU credit union whom insist they have not blocked any payments. I am extremely disappointed with your inability to resolve this issue. I have a family membership all with the same debit card. My membership was fine until I added my daughter to the plan. Now my payment wont go through but hers does. I'm beyond angry as I've paid and annual fee that I will not benefit from.
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Loss:
$50
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

You get what you pay for. Dirty gym, dirty lockers and showers.

Free WiFi hasn’t worked in three months in Glastonbury. Can’t wait for the EDGE to open in town.

Kayanna Uek

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Verified Reviewer
| map-marker Methuen, Massachusetts

Worst management ever at Methuen Wow

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There is this Receptionist ever (I don't want to be rude but I don't know her name - she's a little overweight). She is very rude. I am a platinum member for years. I went on 11/13/17 with my husband as an 'invite'. When we decided to leave, she hold my 'husband's drivers license hostage' until I can sign him out. When I checked the sign in book, nobody was signing; people were given their IDs and they were leaving. Next day, 11/14/17 was the same situation. I asked her why and she didn't hit me up because there were people there. I stopped going because of her and last night 1/2/18 we decided to give it a try, and there she was. She did the same 'sign in/out' thing to us, and again, the book was empty; people leaving and everything. There was this other hispanic dark skin person that is another staff member and she started to talk back to me and told me 'if you didn't like it , it was their rules; like it or not'. Sad because I cannot go to another WOW because they are either closed or too far away.
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Cons:
  • New staff members since nov 2017
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Payments

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I called to cancel my membership the representative told me several time that she will put a note on my account and that I will not be charged anymore and I have 30 days to write a notice. 3 weeks later they charged my account and when I sent them an email they told me that I never cancel it I know they recorded their line and I ask them for prove but they just ignore it. This gym have the worst representative this is like the 4th time I call to either update my address or my payments and they never do I have to chase them down So please be careful with this company all they care about is making money.
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Reason of review:
Return, Exchange or Cancellation Policy

About

Summary

Work Out World Gym was a chain of health clubs in New Jersey. The very first Work Out World was opened in 1978. Work Out World provided personal training, group classes, and a lot of different programs worked out to improve the fitness of the customers. Work Out World had private areas in the health cubs that are only for ladies. Work Out World is well known for its marketing campaign in which monkeys were featured in order to make physical exercise less intimidating to the customers.

Work Out World reviews and complaints

Work Out World is ranked 41 out of 332 in Fitness Centers category

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